Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to suggest a topic we haven't covered yet, this page explains the best way to reach us and what to expect once you do.
How to Reach the Team
Email is the most reliable way to contact us. Every message is read by a real person — not filtered by an automated system — and we aim to reply within two working days. You can write to us at [email protected]
To help us get back to you quickly, please include a brief description of your enquiry in your subject line. If you are writing about a specific casino, bonus or page on the site, mentioning it upfront means we can direct your message to the right person straight away.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons Australian players and industry partners get in touch include:
- Questions about our reviews — If you want to know more about how we assessed a particular casino, what a rating means, or how we compare bonuses and wagering requirements, just ask.
- Accuracy and corrections — Casino offers, payment methods and terms change frequently. If you have noticed something that looks out of date or inaccurate in our content, we genuinely want to know. We take factual accuracy seriously and will investigate promptly.
- Content suggestions — Is there a topic we haven't covered — a payment method, a type of bonus, a question about playing pokies online — that would genuinely help Australian players? We are always open to ideas for future guides and comparisons.
- Partnership and commercial enquiries — If you represent a casino operator, software provider or affiliate network and want to explore how we might work together, please introduce yourself and outline what you have in mind. We assess all commercial relationships independently; our editorial positions are not for sale.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please mention it in your message and we will point you to appropriate support. In Australia, free confidential help is available through the National Gambling Helpline on 1800 858 858, and online through Gambling Help Online.
What Happens After You Write to Us
Once your message arrives, it is reviewed by a member of the editorial team. We do not send automated acknowledgements as a substitute for a genuine reply. Our target response window is two working days. During particularly busy periods it may take a little longer, but we will always follow up.
If your enquiry is about a factual correction, we will review the relevant content, verify the claim against current sources and update the page if warranted — and let you know what we found.
About This Site and Its Content
Online Casinos Australia reviews and compares offshore casino operators available to Australian players. Our editorial team — led by Gideon Standish — researches and verifies each casino's licensing, bonus terms, payment options, game ranges and mobile compatibility before any rating is published. Commission arrangements with operators do not influence rankings or review conclusions; how we reach our assessments is explained in our methodology.
The casinos listed on this site are offshore operators. Australian players should be aware that online casino gambling exists in a specific legal and regulatory context in Australia, and that eligibility, licensing jurisdiction and responsible-gambling obligations vary by operator. Our reviews cover these details for each casino we assess, including licensing jurisdiction and available player-protection tools.
If you would like to understand how we evaluate the casinos you see on this site, or how bonuses, wagering requirements and payment methods factor into our ratings, our review pages go into depth on each of those areas. You can also explore our broader guides on topics such as pokies, live dealer games and Australian-friendly payment methods across the site.
A Word on Standards and Independence
Our commitment is to give Australian players honest, well-researched information they can actually use when choosing where to play. That means:
- We only publish claims we can verify or clearly attribute.
- We include genuine limitations alongside every recommendation — including for the highest-rated options on our lists.
- We update content when terms change, rather than leaving outdated information in place.
- Reader feedback is one of the ways we catch things that need updating, and we take it seriously.
If something we have published has affected you — for better or worse — we want to hear about it. Thank you for taking the time to visit this page.